Privacy Policy

---

Last updated: 31 July 2026

Who we are

Etc. Insurance is a trading name of BlueGreen Holdings Limited, a company registered in England and Wales.

BlueGreen Holdings Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 992988.

For data protection purposes, BlueGreen Holdings Limited is the controller of the personal information described in this notice.

Our contact details are:

BlueGreen Holdings Limited
Millstream
High Street
Denford
Kettering
NN14 4EQ

Email: ian@bluegreenholdings.co.uk

Who this notice applies to

This privacy notice applies to people who:

• visit the Etc. Insurance website;
• contact us with an enquiry;
• work for, represent or apply to become one of our broker or business partners;
• provide services to us; or
• otherwise communicate with us in a business capacity.

This website is intended primarily to provide information to insurance brokers and other professional partners. It is not used to obtain consumer travel insurance quotations or to collect policyholder medical information.

Personal information we collect

Depending on how you use our website or interact with us, we may collect:

• your name and job title;
• the organisation you work for;
• your business email address and telephone number;
• information contained in correspondence or enquiries you send to us;
• information provided as part of a broker or agency enquiry;
• your IP address, browser type and device information;
• technical and security information recorded in website logs; and
• cookie or website usage information, where applicable.

Please do not provide customer medical information or other sensitive personal information through the website unless we have specifically asked you to do so using an approved secure method.

How and why we use your information

We may use personal information to:

• respond to enquiries;
• communicate with brokers, insurers, suppliers and other business partners;
• consider applications for an agency or other commercial relationship;
• establish and manage our business relationships;
• provide information about our products and services;
• maintain the security and proper operation of our website;
• investigate suspected misuse, fraud or security incidents;
• comply with legal and regulatory requirements; and
• maintain appropriate business and regulatory records.

Our lawful bases

We normally rely on one or more of the following lawful bases.

Legitimate interests

We may use information where it is reasonably necessary to operate and develop our business, manage professional relationships, respond to enquiries, maintain website security and communicate with brokers and other business contacts.

We consider and balance these interests against the rights and interests of the individuals concerned.

Contract

We may use information where this is necessary to take steps before entering into a contract or to perform a contract with you or the organisation you represent.

Legal obligation

We may use information where necessary to comply with a legal, regulatory, accounting or FCA-related obligation.

Consent

Where we rely on consent, for example for certain optional cookies or electronic marketing, you may withdraw your consent at any time.

Marketing communications

We may occasionally send relevant business-to-business communications to professional contacts where permitted by law.

You may ask us to stop sending marketing communications at any time by using the unsubscribe option in the message or by contacting us at ian@bluegreenholdings.co.uk.

We will not sell your personal information to other organisations for their own marketing purposes.

Who we share information with

Where necessary, we may share information with:

• companies that provide website hosting, email, IT, security or software services;
• insurers, managing general agents, assistance providers and other insurance-sector partners;
• professional advisers, including lawyers, accountants and auditors;
• regulators, law-enforcement bodies, courts and public authorities;
• prospective purchasers, investors or advisers involved in a corporate transaction; and
• other parties where disclosure is required or permitted by law.

These organisations may act as processors carrying out services on our behalf or as independent controllers responsible for their own use of the information.

International transfers

Some of our suppliers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps intended to ensure that an appropriate level of protection is in place. This may include relying on UK adequacy regulations or approved contractual safeguards.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory and business record requirements.

As a general guide:

• routine website enquiries will normally be retained for up to two years after the enquiry is closed;
• broker, supplier and professional contact details may be retained for the duration of the business relationship and for up to six years afterwards;
• unsuccessful agency or partnership enquiries will normally be retained for up to two years, unless a longer period is required for legal or regulatory reasons;
• website security and technical logs will normally be retained for a shorter period determined by our website and security providers; and
• information relevant to a dispute, regulatory matter or suspected fraud may be retained for longer where necessary.

We may retain a limited record of marketing preferences to ensure that we respect requests not to receive future marketing.

Cookies and website analytics

Our website may use cookies and similar technologies to operate securely, remember preferences and understand how the website is used.

Cookies that are strictly necessary for the website to operate may be used without consent. Where we use optional analytics, advertising or similar cookies, we will provide an appropriate choice before those cookies are activated.

You can also control cookies through your browser settings. Disabling some cookies may affect how the website operates.

Keeping information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, information sent over the internet cannot be guaranteed to be completely secure. Please do not send sensitive customer or policyholder information through an ordinary website enquiry form or unencrypted email.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to our use of your information;
• receive certain information in a portable format;
• withdraw consent where our use is based on consent; and
• complain about how we have used your information.

These rights are not absolute and may be subject to legal or regulatory exceptions.

To exercise a right, contact us at ian@bluegreenholdings.co.uk. We may need to request information to confirm your identity.

Complaints

Please contact us first if you have concerns about how we use your personal information so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

Other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites, and you should read their privacy information before providing personal information.

Changes to this notice

We may update this privacy notice occasionally to reflect changes to our website, business activities or legal requirements.

The latest version will be published on this page with the date it was last updated.